Training

Accredited Marketing provides Telemarketing and Telesales training to companies through interactive workshops, online courses and in-house training for both teams and one-to-one coaching/training.

All workshops, online courses and in-house training are run by Charlotte Greenman (Managing Director of Accredited Marketing Ltd). Charlotte has a passion for Telemarketing and has over 18 years experience of daily telemarketing covering a wide variety of industries such as IT, Printing, Telecoms, Financial Services, Insurance, Pensions, HR, Recruitment and many more.

Please Click Here to download Charlotte Greenman’s profile

Which route is best?

If you are looking for a generic introduction to Telemarketing and Telesales which is non industry specific and with a group of other companies, then our workshops would be the best option for you.

We cover the fundamental areas required to carry out successful Telemarketing/Telesales campaigns such as Writing Winning Scripts, How to handle Gatekeepers, Objection Handling, Motivation/Confidence and much more. These topics are covered on a basic and generic level.

These regular interactive workshops cover Telemarketing, Telesales and Sales Process training and are held in association with Barclays Bank Plc. Please Click Here to see our ‘HotCall Training’ workshops details, dates and venues.

If you would like the course tailored to your requirements and held at a time suitable to you, then in-house telemarketing/telesales training would be ideal. We can design and provide courses for teams, small groups or even one-to-one coaching/training.

In-house training

The benefits of using Accredited Marketing to provide in-house telemarketing and telesales training include:

Experience – we have over 18 years of telemarketing experience to share with you
Convenience – training times can be suited to your diary and schedule
Value for money – typical lower cost per delegate plus reduced travel time and costs
Tailored – adapt the course to your industry and specific needs
Flexible - adapt the content, delivery style and pace to suit your needs
Confidential – delegates can discuss specific examples and clients in confidence
Team Building – staff from different departments and teams work together to share experiences
Confidence – staff may feel less intimidated when learning with colleagues
Fun – interactive, creative and held in a relaxed, familiar environment

Our training courses can be half day, full day or a number of days depending on your requirements. The courses are available for one-to-one training right through to teams and groups. It could even be a mixture of the two where we provide a group training course and then one-to-one training to each of the individuals to maximise their potential.

Initially we would carry out an assessment with you to ensure we understand your requirements, both from the business objectives and the individual needs of the delegates. We would then design a course to meet these needs and arrange a suitable time to deliver the course.

Topics that can be included in the training include:

How to plan and write a winning script
How to handle and get past gatekeepers
How to handle objections and turn them into positive buying signals
How to structure a telemarketing campaign
How to cope with ‘rejection’ and maintain motivation
How to build confidence on the phone and use it to your advantage
How and when to ask for the sale
How to make the appointment and what are the next steps
How to remain compliant and not get a potential £5,000 fine per call
How to effectively keep in touch to generate sales
How to effectively nurture leads and enquiries to generate sales

Obviously these are just a small sample of the topics which can be incorporated in the training. Through discussions with you, we will ensure that all your requirements are included and accomplished.

Click here to contact us for more information ||+44 (0) 1989 762243

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